Icicle ERP Customer Success Stories

We would absolutely recommend Icicle to other companies. We love what it can do and I think it brings a lot of value to our organization and just gives us that assurance and better insight into what we’re doing and making sure that we’re doing it right.
The value Icicle brings from that efficiency, ease of paperwork and documentation, and all the benefits we gain far surpass the cost we’re paying to use the software.
I love when I talk to some of the other food manufacturers that we know and they spent like four or five hours with an auditor because they picked something hard, and I can just click a button.

We’ve got nothing but wonderful compliments about our food safety system from auditors because everything is organized, all the documentation is there, the HACCP logs are there – it’s just one click and they can see everything.
QA staff are able to spend more time doing inspections and looking around the plant and I’ve found that their vision tended to get wider instead of sitting there with a document looking at the process and really visualizing it. It’s definitely freed up a lot of time for us to focus on new projects and expand food safety. Icicle just makes our whole program stronger and stronger.

We were looking for a very robust, user-friendly system and that was really important to us. [Icicle] came together as the best option for us in terms of the functionality of the system, the usability of the software, and the customer support. We knew the relationship would be well-managed, so it was a pretty easy decision and we didn’t bother looking any further.
To be honest, I don’t think we could have [achieved SQF certification] without Icicle. In less than a year, we implemented Icicle, created all our plans and processes, and collected the data we needed for the auditor. I was really happy that we were able to quickly and easily do that.

We are in a period of real growth and we are looking to achieve HACCP certification this year as well as to become federally licensed so we can sell our products across Canada and directly to the United States. Without the Icicle system to create HACCP plans, track critical control points, and create audit trails, we would not be able to make those moves as swiftly as we are planning to make them.
Icicle exceeded my expectations. There are a lot of features that stand out. I’m starting to really appreciate the corrective action and incidents section as well as the training, which allows us to track employee training for each procedure.

We have a really high standard here, and we wanted to ensure that that standard was set and that it was nurtured and fostered while the team was still small. Now, whenever we add people to the team, they’re basically perpetuating a really good system, because they’re learning from the others who have gone through this process.
I would definitely recommend Icicle, and for numerous reasons. It’s affordable to implement, and it’s easy to learn how to use, and for your team to learn how to use. The team is incredibly responsive, and very personable, and overall it really, really simplifies our ability to do things consistently. For that reason it is very much worth the investment.

For me personally, when I speak about complements, whoever designed the system understood the food industry. The modular approach is done in a way that’s easily understood, and I like the way everything is connected.
For our size company, as we grow, seeing what we have in Icicle, it’s modular, it’s evolving, it’s growing with us. It removes the complexity and gives us simplicity. I think for growing companies who really want to make things more manageable, Icicle is definitely an enabler and I think the big benefit is definitely the user-friendliness and service.