Privacy Policy

1. Scope

Icicle Technologies Inc. (ITI, we or us) takes your privacy seriously. This Privacy Policy, which forms part of ITI’s Terms of Service, explains how ITI collects, uses and protects personal and private information submitted and collected as part of our online software service and generally on our website or mobile applications (together, the Service). 

a. Information means information that determines the identity of an individual or business. Most of the Information we collect is considered personal, private and sensitive, such as the financial information you give us. Some Information is not. We take the collection and storage of Information, especially personal, private and sensitive information very seriously.

2. Collection and Storage

a. Registration Data: When registering for our Service you will provide Information that is necessary so you can use the Service, including, but not limited to, company name, individual name, address, phone number and email address.

b. Other Information: Some of the other Information we collect while you use the Service, our website or our other services include, but are not limited to, your customer and vendor lists. Some of this Information can be considered personal and private under the law, and this is the type of Information we are required to keep confidential and private.

c. Updating Your Information: It is important that your Information is up-to-date and accurate. Please login to your account to make any changes or email us at

d. Using the Service: When you use the Service, you may input some private information, such as product data, ingredient data, formula data, and food safety information.

e. Cookies: Our servers may retain Information in cookies about your session when you enter and use our service. You can refuse to accept any cookies, but then you may not be able to use our Service.

f. Credit Card Information: ITI may store your credit card information in order for the purpose of subscription renewals.

g. Security: ITI makes securing your Information a priority. We use appropriate levels of encryption when transferring all data. Information transferred to and from our servers is encrypted. ITI uses partner data centers that have both hardware and software firewalls in place to protect your data from unauthorized access.

h. Your Disclosure of Others Personal Information: By inputting any personal and private Information that belongs to someone else into our service, you have all necessary consents and rights to collect, use and disclose that information as described in this Privacy Policy from time to time, and you agree that the indemnity you give to us in the Terms of Service applies to any non-compliance by you with the foregoing.

i. Authentication Passwords: ITI does NOT store your authentication credentials. Authentication passwords are stored securely with our partners that provide these services on our behalf.

3. Uses

a. Use of Information: We will use Information to provide the Service, provide support, and to improve our Service, including our website.

b. Cookies: We use cookies and other collected information to improve and further develop our website, to keep your session active and to customize your experience. The cookies are stored on your computer. You can delete them or reject them, but if you do you may not be able use our service.

c. Aggregate Non-Identifiable Information: We use aggregate non-identifiable information to improve our Services, including making information more clear and the types of marketing messages we may send you.

d. Server Logs: Our server logs record system information when you view our website, apps, and use the Service.

e. Email Marketing: ITI may have products or services that may be of interest to you. Or our partners may have products and services that may be of interest to you. You may receive marketing emails from us. You can always ‘unsubscribe‘ or ‘opt-out’ of those marketing emails within the body of the email. We will NOT disclose or sell your Information to third-parties for marketing or other purposes.

f. Service Providers: We do not disclose Information to third parties, except to certain service providers who have appropriate policies in place to protect your Information. Some of the Information we disclose is because ITI needs our partners’ help to provide the Service.

4. Disclosure and Sharing

a. Providing Our Services: Some of the services we provide to you, including, but not limited to, enabling Kosher certifications, or allowing access functions you choose to grant to external food safety auditors, with our Service may require us to disclose your Information. Please be aware that if you do not want your Information disclosed, you may not be able to use those parts of our Service that require such disclosure.

b. Legal Requirements: We may be required by law to disclose your Information, and we will try to take steps to limit any such disclosure.

c. Change of Ownership: If we are acquired or otherwise sell our business, we will transfer all of the Information to the successor entity. We may try to notify you of any change in ownership or sale by either posting it on our website or by emailing you (at the email address in the system).

5. Other Terms

a. Application of this Policy: By registering for our Service, you agree to comply with the terms of this Privacy Policy and that we may process your Information.

b. Integration with Other Applications: You can integrate ITI with other applications. Any information you provide to those applications is subject to their terms of use and privacy policies. Our Privacy Policy only deals with information we collect from you.

c. Industry Standard Security: While we use industry standard security measures to protect against the loss, misuse and alteration of the information under our control, there is no guarantee that our services cannot be compromised. Please visit Our Terms of Service for more information.

d. No Under Age 13: We do not intentionally gather Information about visitors who are under the age of 13.

e. Privacy Complaints

Contact Us First (please): If you have a dispute or complaint about privacy practices, please first contact us regarding the issue. We will do our best to resolve it!

Contact: +1 (604) 724-8467 or

Physical Address: 6255 Jade Court, Richmond, BC, Canada, V7C 5A7

f. Links to Third Party Sites: Our websites or mobile applications may contain links to other sites and services, which are owned and controlled by others. These websites have their own policies regarding privacy, and you should review those policies.

g. Revisions to this Policy: We may change this policy at any time. Notice of any significant revision will be called out on our website for a period of time.

Rev. June 8, 2021